FREQUENTLY ASKED QUESTIONS BY SPA-GOERS
1SUNFLOWER SPA RESERVATIONS
To ensure your preferred appointment time, it is recommended you schedule your spa experience at the conclusion of your last experience or with as much advance notice as possible. Sunflower Spa's professional Team allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
2SUNFLOWER SPA ARRIVALS
To begin your spa experience in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. New guests will be asked to complete a Health History Form upon arrival and returning guests will be asked to complete welcome back form. Spa robes, slippers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify the team if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Sunflower Spa is not responsible for lost or stolen items.
3SUNFLOWER SPA CANCELLATIONS OR RESCHEDULING
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, 24-hour advance notice is required. 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations is subject to full-service value. All no-show reservations will be assessed a charge at the full value of services. Spa Parties are subject to terms of agreement for cancellations. We recognize your time is valuable as well as the Sunflower Therapist time and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who may have enjoyed the missed appointment time. Additionally, many times the Team will be functioning in an 'on-call' status and have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate the Team for their time. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
4CHILDREN UNDER AGE OF 18
We accept guests of all ages, however, children under the age of 13 must be accompanied by a parent or legal guardian in the treatment room for the duration of the services. All children under the age of 18 require parental release before the services can be rendered.
5SUNFLOWER SPA PAYMENTS, GRATUITY, AND GIFT CARDS
Payments are accepted in the form of Cash, most Major Credit Cards and The Sunflower Spa Gift Cards. The Sunflower Spa gift card contains a value which may be used to purchase products and services at face value. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by the spa and are subject to change without notice. Redemption of this card is subject to certain restrictions and 5-year expiration set by the State of Wisconsin. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Sunflower Spa is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the value of the services and are at the discretion of the guest. Sunflower SPA PRODUCTS AND RETURNS in keeping with The Sunflower Spa Vision, purity and quality are essential elements of the skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase.
6WHAT DO I WEAR?
Whatever is comfortable. If you are receiving more than one service or enhancing your experience with a steam shower robe and slippers are provided.
7OK, BUT WHAT DO I WEAR UNDER THE ROBE OR WHEN I GET ON THE TABLE?
Whatever you are comfortable with. While most spa-goers just wear their birthday suits, you can wait until you get into the treatment room to undress if you feel more comfortable. You can wear underwear during a massage if you prefer, but rest assured that whatever body parts aren’t being worked on will be strategically draped with sheets or towels at all times.
8DO I HAVE TO SCHEDULE UPGRADES IN ADVANCE?
It’s not required but is appreciated. If you decide to enhance your experience that requires extra time ask you Sunflower and they will do all they can to accommodate your request.
9SHOULD I TIP? WHAT’S NORMAL?
Leaving gratuities for work well done seems to be the norm, but of course is optional. Most tips range from 15% to 20% of the price of the service provided, but the amount is left up to your discretion. As a courtesy to the hard working Sunflowers, it is customary to base your tip on the FULL price of the service, even if your service is discounted. Gratuities can be paid in cash, by credit card and Sunflower Spa Gift Card.
We encourage you to arrive at least 15 minutes prior to your reservation to relax prior to your scheduled appointment.
11WHAT TO BRING?
We provide a robe, sandals, shampoo, conditioner, hair dryer, curling iron, combs and brushes.
12LOSS OR DAMAGE
We regret that we cannot be responsible for any loss or damage to personal articles and valuables during your visit and suggest that you leave your valuables at home.
The Spa Concierge is available to help you decide on service suggestions that are right for you. We suggest that individual appointments be scheduled two weeks in advance and packages and couples massage three weeks in advance. Of course, last-minute booking is based upon availability and can be made through the Spa Concierges. We highly encourage you to book your next appointment at the conclusion of your current appointment. This will ensure you get the day/time and therapist that you desire.
Please note the spa is a CELL-FREE ZONE. Please silence the ringer and phone vibration by turning off your phone during treatment. We also ask that you utilize a calm, low spa voice while enjoying your time at the spa. We appreciate your respect for this tranquil environment!. Thank you!
We respect the tranquil environment for all guests. We welcome children and encourage spa services for any age. For safety, children under the age of 13 must be accompanied by a parent or legal guardian in the treatment room for the duration of the services. All children under the age of 18 require parental release before the services can be rendered.
16GUEST WITH DISABILITIES
The Sunflower Spa Welcome's anyone with disabilities. The Sunflower Spa can help assist however you need for all disabilities. We appreciate an advance notice so the Sunflowers can ensure you have a relaxing spa experience.
17How we handle sanitation in the Spa?
We assure you that your visit with us will be a safe and sanitary one. We elevated our regular sanitation and hygiene practices, so clients are confident they are not subjected to adverse effects while visiting the Sunflower Spa. Here are some of our methods: SANITATION PRACTICES & PROCEDURES In-between clients and services, our Sunflowers double cleanse by washing hands with antibacterial soap and administering hand sanitizer before giving a treatment. All surfaces and tools are wiped with a hospital-grade antimicrobial cleaner, disinfectant and/or 90%+ isopropyl alcohol. All laundry is washed with hot water and commercial grade detergent. Doorknobs, surfaces, and equipment are receiving additional sanitizing. All surfaces that come in contact are being sanitized on an hourly basis. Our Spa Technicians are ensuring their nails are properly manicured and clean.
18How we are handling the Covid19
Hello, everyone, My name is Lacy, and I am the owner of the Sunflower Spa. I wanted to address our current situation in the world and how we are managing this at the Sunflower Spa. This is a time for all of us to help. During this time, anxieties may be high, and we want to assure and educate you that we are prepared to walk through this time with you. The Sunflower Spa has always held the highest standards in sanitation. All of our Sunflowers are informed in proper sanitation procedures in school as well as our leading Sunflower Spa sanitary and cleaning policies and procedures. We are committed to the safety and wellbeing of our entire team, guests, and community. We assure you that your visit with us will be a safe and sanitary one. We elevated our regular sanitation and hygiene practices, so clients are confident they are not subjected to adverse effects while visiting the Sunflower Spa. Here are some of our methods: SANITATION PRACTICES & PROCEDURES In-between clients and services, our Sunflowers double cleanse by washing hands with antibacterial soap and administering hand sanitizer before giving a treatment. All surfaces and tools are wiped with a hospital-grade antimicrobial cleaner, disinfectant and/or 90%+ isopropyl alcohol. All laundry is washed with hot water and commercial grade detergent. Doorknobs, surfaces, and equipment are receiving additional sanitizing. All surfaces that come in contact are being sanitized on an hourly basis. Our Spa Technicians are ensuring their nails are properly manicured and clean. We are not serving communal water. We are not serving communal food in our break room. TEMPERATURE TESTING Also, last week we started temperature testing all of our Sunflowers before they start work. If their temperature is over 101 degrees Fahrenheit, we will send them to the doctor, everyone’s temperature has been healthy. Beginning on Monday, March 16, 2020, we will temperature test our guests for safety and have the right to refuse services if your temperature is over 101 degrees Fahrenheit. RESCHEDULING To prevent the spread of COVID-19 and reduce the potential risk of exposure to our employees, guests, and community, we are conducting this simple questionnaire prior to scheduling and receiving service with us. If you answer “Yes” we will ask you to reschedule. Have you returned within the last 15 days for any foreign country? Have you had close contact with or cared for someone diagnosed in the last 15 days? Have you experienced cold or flu-like symptoms in the last 15 days (to include fever, cough, sore throat, respiratory illness, difficulty breathing)? Your help in keeping our team and fellow guests healthy is appreciated. If you need products shipped to your home, please call us to arrange this. We are all spa professionals, and what we know is sanitation and hygiene and how to make people feel better, and I think this is what the world needs right now. We are challenged with something we have not faced before. Together by managing our minds and accepting the fact, we will persevere. So take a deep breath; we are doing everything we can to ensure your safety. We appreciate your understanding, flexibility, and support during this time. We are going to work our way through this, and we are going to do it together. We will remain open and monitor the situation. We assure you are in good hands, but please wash them. In health and happiness, Lacy A. Hardy CEO | Head Sunflower | Founder | Owner