WE ARE REOPENING

JUNE 1, 2020 The Sunflower Spa has been in business for 16 years and no virus is taking us down, we are so excited about reopening our doors. We have risen above this pandemic and will continue to take on life's challenges as we move forward. Why because we have made the choice to shine!

New Health and Safety Standards

As we reopen the Sunflower Spa is committed to ensuring the health and safety of our employees and guests. The Sunflower Spa has always held the highest standards in safety and sanitation. We are following the guidelines from health experts and taking the highest precautionary and safety measures to ensure everyone’s safety while receiving treatment without sacrificing our relaxing Sunflower Spa experience. We all have a role in “this” together. The Sunflower Spa reserves the right to refuse anyone service.

During the provisional times, there is nothing more certain than the importance of your self-care routine. The pandemic has impacted our mental health and has triggered an overwhelming amount of stress on everyone. At the Sunflower Spa, we have always served our community with one goal in mind, relaxation, and helping our guests receive optimal health. More than ever our community is in need of a safe place where they can relieve their tension and feel better and look better.

Spa Cleanliness

Sunflower Spa has always been committed to providing a clean and safe environment for you to relax. During the COVID-19 crisis, we reinforced those steps and added additional measures. Cleanliness will continue to be a focus moving forward.

Among the steps we are taking, Sunflower Spa will require:

Sanitation Stations- will be located for public use around the entire spa and equipped with hand sanitizer, sanitizer spray, and paper towel.

Sunflowers on the floor- to remind us of the social distancing rule of 6 feet.

Masks- will be worn by Sunflowers and guests to ensure everyone's safety. In addition, we are selling masks, they are a pretty hot item now!

Single Person Lobbies- we will provide four lobbies to ensure little or no contact with other guests. Only guests who are receiving services will be allowed in the spa.

Temperature Testing- we will be temperature testing our Sunflowers and guests who are receiving services.

Hand Washing- we now have sensor soap dispensers, and we are planning on having sensor faucets, they are currently back-ordered.

Sneeze Screens- We are placing screens at the check-out counter similar to what you see at every retail store now, but ours will be glass window panels (the screens are close to $500 yikes).

Forms- we will have a new COVID19 Health History Form to fill out and release of liability which can be downloaded and filled out at home or at the spa before your service with us.

http://sunflowerspa.net/covid19-forms/

Team Safety- Our team has been quarantining since March 17, 2020, and will have to follow stricter sanitation and safety rules that we will be putting in place and enforcing.

Guest Relations @ home: To minimize the number of Sunflowers in the building our guest relations team will be working from home taking your reservation calls.

Room Sanitation- Thoroughly wiping down all service rooms and tools with approved hospital-grade or EPA-registered disinfectants and cleaning and disinfecting bathrooms and common areas at a minimum of once every hour.

Team Training-Requiring all team members to pass our Sunflower Spa Sanitation and Illness Prevention training and performing a practical assessment to ensure they follow the strict guidelines we enforce, including proper handwashing.

Linens: All linens are single service use. We change sheets and face covers after each client and wash at high temperatures with a commercial-grade detergent and sanitizer product to minimize the transmission risk, as is recommended by various public health authorities. We will be using a bath sheet for a blanket so that all linens will be changed after each service and washed.

Touchless TransactionsThe moment you walk in for your treatment we have thought about minimizing touchpoints. We have enables a self-check-in process that will allow you to select upgrades on the spot, will automatically check you in, simply with your phone number. We also will take your credit card at the time of booking so we can use that at the time of check out.

Digital Forms: All forms can be downloaded from our website prior to your arrival.

Hot Stone Sanitation: After each use, our basalt hot stones and marble cold stones, are scrubbed with disinfecting detergent soap and sprayed with Sanitizer (that is left on the surface of the stones for up to 3 minutes to kill any virus it comes in contact with). The hot stone warming units are also thoroughly washed with detergent soap after each use.

General Sanitation: We will also employ an aggressive cleaning schedule for the entire spa. All service rooms will be thoroughly wiped down with a hot hand towel or washcloth with sanitizer. It is well known that the COVID-19 virus cannot survive temperatures greater than 115 degrees Fahrenheit.

Hot towels in the treatment room: While we wash all towels after each use, we also prep these clean towels pre-use in towel cabbies that heat the towels to 150 -160 degrees Fahrenheit.

Staggered Appointments- we have done our best to stagger appointments to minimize the number of people in our lobby at all times.

Remove your shoes: To minimize any germs moving through the spa, we are asking you to remove your shoes and place them in a sanitized container and we will give you sandals to wear.

Bring your Socks: Please bring a pair of socks so you will feel more comfortable in our sandals.

Bring a Pen: Please bring your own pen if you are filling out paperwork.

After your Service: We recommend that you drink plenty of water and take a shower and use soap on your entire body.

SERVICES WE WILL NOT BE PERFORMING (updated 5/28/2020)

Kids under age of 18

Pregnancy Massage

Couples Massage- you can still come in but you will not be in the same room.

Steam Shower

Boundaries

If you are a scheduled guest at the Sunflower Spa and decide to arrive at your appointment and refuse to wear a mask or follow our safety procedures, we will refuse service and charge you the full amount of your service.

Moving Forward

We know that the world will change in many ways in the near future, but one thing that we are certain of is that we will be there for you with the cleanest and safest environment. Our commitment remains for you to feel better when you leave than when you came in. Thank you for your trust and support, we are ecstatic to be relaxing our community once again.

  • May 18, 2020

    Rescheduling Guests who had prior appointments and calling regular monthly guests.
  • May 25, 2020

    Now you can book your appointment online! Memorial Day- Enjoy!
  • June 1, 2020

    WE ARE OPEN FOR BUSINESS!

SCHEDULING APPOINTMENTS

Due to the overwhelming inquiries about scheduling appointments, we will following the timeline below.

MAY 18-21 our Sunflowers that are working from home, will be contacting our regular guests (monthly visits), and all the guest that we have to reschedule.

May 25, we will open our online reservation for everyone else.

Our phones will not be able to receive calls until June 1, 2020. We are doing this because we do not have the bandwidth to take incoming calls at this time or to be checking voicemail. If you call us, the phones will not pick up or go to voicemail.

If you are one of the lucky guests whom we need to schedule or you regularly visit us, we will call you. Just be patient, we have everyone we can on the phones to get everyone rescheduled.

WHAT TO EXPECT WHEN YOU COME IN FOR AN APPOINTMENT:

When you arrive you will wait in our Outdoor Lobby where you will perform a Self-Check-in on a tablet where you will enter your telephone number, and it will notify us that you are here for your service.

The Spa Concierge will greet you in the garage and perform a temperature check and document that you will be wearing your mask and that you will wear it at all times once you enter the spa. We will also give you a plastic box that will contain clean sandals that we will ask you to place your shoes into and put the sandals on when you enter the spa. I would advise wearing socks for your appointment.

Our Sunflower Concierge will hand you our new forms to be filled out prior to your service with us (or you can fill them out prior to your arrival and hand them to her). Once you have completed the documents and agree to our Sunflower rules then we will have your Therapist take you into the spa and immediately back for your appointment.

IN-ROOM

Due to the pandemic, our safety and sanitation have changed. Before we start I want to go over it with you so you can relax and feel safe during your treatment with me today.

ROOM SAFETY

The Sunflower Spa has always held the highest standards in safety and sanitation.

NOW WE ARE JUST BEING MORE TRANSPARENT ABOUT IT.

Our sanitation products are now out in the open instead of in a cupboard.

That is also why you see my towels out in the open as well.

CONVERSATION

We both agree not to carry on conversations to a minimum to ensure your relaxation

Your Therapist will refrain from discussing my personal beliefs concerning COVID19.

WE BOTH PROMISE

We both agree to wear my mask during the entire treatment to prevent the spread of germs from talking, sneezing, or coughing.

We both agree with the social distance before and after treatment.

We both agree to handwash or sanitize as needed

MY PROMISE AS EMPLOYEE OF SUNFLOWER SPA

✿ Cut fingernails

✿ Wear a laundered uniform

✿ Sanitize all surfaces in the treatment room and spa

✿ Wash sheets and table covering after each guest

AFTER TREATMENT

At the end of your service, your Therapist will share their findings with you while you are on the table.

The Therapist will say goodbye to you while you are on the table.

You will get dressed and leave your shoes in the bin and place our sandals on your feet.

Proceed to check out.

After you went through our touchless transaction you will finish your guest experience in our vestibule.

In the vestibule, you will put your shoes back on and place sandals in the bin and put the cover back on to be sanitized.

Please wash your body with soap and water, when you get home and drink a lot of water.

Stay up to date by subscribing to our social media and watch some fun videos on our youtube channel. There is going to be a lot to update you on. We have videos in the works to show you the entire process, so everyone feels comfortable.

Choices and Lacy’s tangent:

COVID19, has required us to make choices we never thought we would have to. I, as the owner of the Sunflower Spa for 16 have been faced with many of difficult decisions. Every decision I make i take the following into consideration, how will this affect our team, our guests, and how this will affect our community. For that reason, I have chosen to open a few weeks later to let the dust settle and have our team along with our community get used to the new life after COVID. I have come to the conclusion that we all have choices, we all have a mind to decide what is best for us, and NO ONE CAN TAKE THAT AWAY.

If anyone is struggling with life after COVID, please remember this:

I understand that everyone has to make their own choices on how they are going to reintegrate themselves back into society.

Everyone has their own feelings, opinions, and beliefs around COVID19.

I respect yours and I ask you to respect others, and our team.

I have no tolerance for judgment or getting into an argument about what is right or wrong.

Because there is no right or wrong, it is only what you believe is right or wrong for you.

At this time you need to figure out what is best for you to come up with your own plan of what you are and are not going to do.

We have come up with ours.

Please do not judge anyone, you do not know their beliefs.

The circumstances are neutral we are all dealing with "the virus".

Please at this time, know you do have a choice, and that your freedom is never taken away from you.

You can choose not to follow our rules, or think we are going overboard.

I as the owner have to put my beliefs aside and put everyone's safety at the highest level of expectations.

So yes, you can choose to comment and not follow the rules.

THAT IS YOUR CHOICE.

However, there are consequences for every choice.

We can choose not to serve you.

I will not tolerate poor behavior and neither will my team.

We choose love over arguments or judgments, everyone is doing what they need to do in our organization for the safety of the team and our guests and for the entire community.

OUR NEW SPA MANTRA: I respect your beliefs even if they are not mine, we will still be friends.

I will not judge you, your the only one who can make the best choice for you. Please respect my beliefs, and do not judge me either.

I am your friend and we can choose to disagree.

I release any conditions and accept you just as you are.

UNCONDITIONAL LOVE. TRY IT


 
  • ERIKA

    SPA MANAGER | LICENSED MASSAGE THERAPIST | Life Coach | Reiki Master
  • JESS

    LICENSED MASSAGE THERAPIST
  • DESIREE

    LICENSED MASSAGE THERAPIST
  • MELISSA

    LICENSED MASSAGE THERAPIST
  • KATRINA (KAT)

    LICENSED MASSAGE THERAPIST
  • MEL

    LEAD LICENSED MASSAGE THERAPIST
  • Hydrafacial

 

(920) 739-1235
1024 S Olde Oneida Street
Appleton, WI 54915

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Monday to Friday: 9:00am - 9:00pm

Saturday: 9:00am - 4:00pm

Sunday: Closed
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