Policies & FAQ
Health History Forms
Please download, print and complete and bring with you on your first visit.
Getting the most out of your service
FREQUENTLY ASKED QUESTIONS BY SPA-GOERS
SUNFLOWER SPA RESERVATIONS
To ensure your preferred appointment time, it is recommended you schedule your spa experience at the conclusion of your last experience or with as much advance notice as possible. Our professional Team of Sunflowers allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
SUNFLOWER SPA ARRIVALS
To begin your spa experience in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. New guests will be asked to complete a Health History Form upon arrival and returning guests will be asked to complete welcome back form. Spa robes, slippers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our team if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Sunflower Spa is not responsible for lost or stolen items.
SUNFLOWER SPA CANCELLATIONS OR RESCHEDULING
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value (see below) . All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
We recognize your time is valuable as well as our Sunflower Therapist time and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who may have enjoyed the missed appointment time. Additionally, many times our Team will be functioning in an 'on call' status and have travelled to the spa specifically for your service.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
First Late Cancelled OR Missed Appointment = $25 or up to 50% of service fee
Second Late Cancelled OR Missed Appointment = $50 or up to 100% of service fee
Third Late Cancelled OR Missed Appointment = Restricted Access to the Spa and Prepayment for Full Service Value due at time of booking.
CHILDREN UNDER AGE OF 18
We accept guests of all ages, however, children under the age of 13 must be accompanied by a parent or legal guardian in the treatment room for the duration of the services. All children under the age of 18 require parental release before the services can be rendered.
SUNFLOWER SPA PAYMENTS, GRATUITY, AND GIFT CARDS
Payments are accepted in the form of Cash, most Major Credit Cards and The Sunflower Spa Gift Cards. The Sunflower Spa gift card contains value which may be used to purchase products and services at face value. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Redemption of this card is subject to certain restrictions and 5 year expiration set by the State of Wisconsin. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Sunflower Spa is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed.
Gratuities are not included in the value of the services and are at the discretion of the guest. Sunflower SPA PRODUCTS AND RETURNS
In keeping with The Sunflower Spa Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase.
WHAT DO I WEAR?
Whatever is comfortable. If you are receiving more than one service or enhancing your experience with a steam shower robe and slippers are provided.
OK, BUT WHAT DO I WEAR UNDER THE ROBE OR WHEN I GET ON THE TABLE?
Whatever you are comfortable with. While most spa-goers just wear their birthday suits, you can wait until you get into the treatment room to undress if you feel more comfortable. You can wear underwear during a massage if you prefer, but rest assured that whatever body parts aren’t being worked on will be strategically draped with sheets or towels at all times.
DO I HAVE TO SCHEDULE UPGRADES IN ADVANCE?
It’s not required, but is appreciated. If you decide to enhance your experience that require extra time ask y
ou Sunflower and they will do all they can to accommodate your request.
SHOULD I TIP? WHAT’S NORMAL?
Leaving gratuities for work well done seems to be the norm, but of course is optional. Most tips range from 15% to 20% of the price of the service provided, but the amount is left up to your discretion. As a courtesy to our hard working Sunflowers, it is customary to base your tip on the FULL price of the service, even if you service is discounted. Gratuities can be paid in cash, by credit card and Sunflower Spa Gift Card.
We encourage you to arrive at least 15 minutes prior to your reservation to relax prior to your scheduled appointment.
WHAT TO BRING?
We provide a robe, sandals, shampoo, conditioner, hair dryer, curling iron, combs and brushes.
LOSS OR DAMAGE
We regret that we cannot be responsible for any loss or damage to personal articles and valuables during your visit and suggest that you leave your valuables at home.
Our Spa Concierge are available to help you decide on service suggestions that are right for you. We suggest that individual appointments be scheduled two weeks in advance and packages and couples massage three weeks in advance. Of course, last-minute booking is based upon availability and can be made through our Spa Concierges. We highly encourage you to book your next appointment at the conclusion of your current appointment. This will ensure you get the day/time and therapist that you desire.
Please note our spa is a CELL FREE ZONE. Please silence ringer and phone vibration by turning off your phone during treatment. We also ask that you utilize a calm, low spa voice while enjoying your time at the spa. We appreciate your respect for this tranquil environment!. Thank you!
We respect the tranquil environment for all guests. We welcome children and encourage spa services for any age. For safety, children under the age of 13 must be accompanied by a parent or legal guardian in the treatment room for the duration of the services. All children under the age of 18 require parental release before the services can be rendered.
GUEST WITH DISABILITIES
The Sunflower Spa Welcome's anyone with disabilities. The Sunflower Spa can help assist however you need us to for all disabilities. We appreciate an advance notice so the Sunflowers can ensure you have a relaxing spa experience.